We are committed to ensuring your satisfaction with any product that you order from care@ispareonline.com

However, there could be certain circumstances beyond our control where you could receive a damaged/defective product or a product that does not match your original order. Give us a shout on +91 974680522 (between 0900 Hrs and 1700 Hrs on all working days.)if you have any questions or mail us: care@ispareonline.com

Cancellation Policy

The customer can choose to cancel an order any time before it’s dispatched. The order cannot be cancelled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.

The time window for cancellation varies based on different categories and the order cannot be cancelled once the specified time has passed.

In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

iSpare reserves the right to accept the cancellation of any order. iSpare also reserves the right to waive off or modify the time window or cancellation fee from time to time.

Returns Policy

For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the details below – 

For Mobiles – 

7 Days Service Center Replacement/Repair only

Brand assistance for device related issues is subject to brand warranty guidelines and service policies. Please reach out to your nearest iSpare store for more detail

No Returns categories

Some products are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

 Returns Pick-Up and Processing –  In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address During pick-up, your product will be checked for the following conditions:

• Correct Product – IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
• Complete Product – All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
• Unused Product – Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
• Undamaged Product – The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
• Undamaged Packaging – The product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

General Rules for a successful Return

• In certain cases where iSpare is unable to process a replacement for any reason whatsoever, a refund will be given.
• In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.
• During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable.

iSpare  holds the right to restrict the number of returns created per order unit, post the evaluation of the product/order defect is undertaken by iSpare’s authorized representative.